The main reason why I’ve had it with Subaru
You’ve probably read about my battles with the Fuji Pig, otherwise known as my 2008 Subaru Legacy GT. A big factor in the hate department of my love/hate relationship with the car has been dealing with Planet Subaru, the dealership I trusted to maintain my car while it was under factory warranty. I’m aware that dealership service costs more, but the ridiculous, over the top pricing and customer service aspect is what has upset me the most.
A lube, oil, filter and tire rotation should not cost over 100 dollars. I should be able to wait for the car without having to book the car a month in advance. If have to drop the car off, I expect at least some sort of courtesy shuttle service. I understand that loaner vehicles can’t be given out to everyone, but at least give me a ride to work and back so I don’t have inconvenience everyone I deal with for the day and especially since I’m paying an arm and a leg for basic service.
I dread phone calls from Planet, especially from the service advisor I’ve titled the angel of death. She has this monotone voice and she’s always calling me about some gloom and doom. Normally her gloom and doom is on the untruthful side of things. Back in October I was in for an oil change, I got a call saying my axle boots we’re leaking and my front axles need a complete overhaul. I did what someone should do when facing a major repair out of the blue like that and took it to a trusted independent mechanic. They took one look at my front axle’s and said, “No, they just need to be lubed up”.
The second lying phone call from the angel of death occurred a few weeks ago, when there was a leak in my fuel lines and was told because it was a safety issue I had to have all the fuel lines replaced because they only came in kit form. While this service was being done I got a phone call saying my brakes had under 2mm of pad left and they should replaced. I told them to hold off on it. I went to my trusted mechanic for an oil change and asked them to look at the pads. I told them Subaru said I had under 2mm left. An hour later I got a call “Hey Jonathan, you have at least 4mm of pad left, you have a few more oil changes before they need to be changed”.
I understand a dealership service department trying to sell work but lying about the replacement of axle boots or wear on brake pads is embarrassing. It’s a real lack of business ethics. Another reason why it’s time to purchase my next vehicle, I will not be stopping at Planet Subaru.
The issue that has been driving me bonkers has been the mysterious CEL light that comes on during cold weather. During cold weather months, not too long after getting in the car and going a bit, when I get to the first stop light, the car acts as if it’s going to stall. The car hiccups but doesn’t stall. Then after a minute or two after driving the CEL light comes on. I’ve had this happen well over ten times. I bring it to the dealership everytime and they can’t find the problem. They clear the code and send me on my way. I let the car run until the blue light comes off so the car is warmed up enough, I’m not jumping in the car in 20 degree weather and going like hell right away.
If I have another major issue come up soon, I’m going to strongly consider getting rid of it, I’m already developing a new car shortlist.